Supplier Performance Agent
The Supplier Performance Agent consolidates delivery, quality, SLA and complaint data for each supplier into a clear scorecard. It flags underperformance and applicable contractual penalties or service credits, and prepares supplier review meeting packs so your conversations are based on evidence, not anecdote.
Ideal forProcurement teams
The difference
From 6-8 hours per review pack to 1 hour
Category managers spend their time improving supplier performance rather than chasing data from different systems.
Done by hand
6-8 hours per review pack
With the Vanine agent
1 hour
Time returned to your team
85%
Indicative figures. We measure your own baseline in the first fortnight so the numbers you see are yours.
Evidence for tough conversations
Supplier reviews often stall on disputed facts. The agent brings delivery, quality and complaint data together so you and the supplier look at the same numbers.
Recover what the contract allows
Penalties and service credits are frequently left unclaimed because nobody tracks them. The agent flags where contract terms have been triggered so you can act.
Better decisions at renewal
Performance history across the contract gives you a solid basis for renewal, renegotiation or going back to market.
Capabilities
Hold every supplier to the service levels you are paying for.
Built for procurement, category, contract and supply chain managers at South African corporates, SOEs, municipalities and service-heavy organisations.
Data consolidation
Brings together purchase orders, goods received, quality inspections, SLA reports and complaints for each supplier.
Supplier scorecards
Builds scorecards on on-time delivery, quality, SLA achievement and responsiveness, with trends over time.
Contract term tracking
Reads SLA, penalty and service credit clauses from the contract and tracks performance against them.
Underperformance alerts
Flags suppliers falling below agreed thresholds and highlights where penalties or service credits may apply.
Review meeting packs
Prepares a supplier review pack with the scorecard, key incidents, open actions and proposed discussion points.
Action tracking
Records agreed corrective actions from each review and follows them up at the next cycle.
How it works
From your systems to a result you sign off
Your contract manager reviews the findings and decides whether to apply any penalty or service credit under the contract.
Connect the places your supplier data already live.
Purchase order, receiving and quality data from your ERP or P2P platform, SLA reports, complaints logs and contracts in SharePoint. Already use something else? We connect that too.
- OpenAI Frontier
- Your own AI platform or models
- Microsoft 365 (Teams, SharePoint, Outlook, Excel)
- Copilot Studio
- SAP Ariba, Coupa, Oracle, Syspro and Dynamics 365
- ServiceNow and service desk tools
- Power BI and Excel dashboards
Runs on a monthly or quarterly schedule, and on request in Teams or OpenAI Frontier, using the models your organisation approves.
Supplier scorecards in Excel or Power BI and review meeting packs in Word or PowerPoint.
Step by step
- 01
The review cycle starts on schedule or on request.
- 02
The agent consolidates delivery, quality, SLA and complaint data per supplier.
- 03
It scores performance against contract terms and flags underperformance.
- 04
It prepares the supplier review meeting pack.
- 05
Your contract manager reviews the pack, leads the meeting and decides on remedies.
Deployment
Runs inside the tools your team already uses
The same agent and the same cited output, delivered three ways: through the AI assistant you have rolled out, on a model you host yourself, or inside your own software.
In the frontier assistant you already pay for
We publish the agent as an MCP server. Add it as a connector and your team calls it from the chat they use every day, with no new tool to learn.
"Score on-time, in-full delivery for Q2"
- period
- Q2 FY2026
- suppliers
- Top 20 by spend
On a model you host yourself
Run the agent on open-weight models in your data centre or private cloud. Your supplier data never leave your network, which keeps POPIA and data residency straightforward.
- Llama
- Mistral
- Ollama
- or any OpenAI-compatible endpoint
Inside your own software
Trigger a run from your own workflows, and push the finished output into your ERP, GRC or reporting systems. We build the integration with your team.
- REST API
- Webhooks
- Batch jobs
- Embeddable review panel
Governed the same way, every route
Whichever way your team reaches the agent, identity, permissions and audit stay with your existing controls.
- Single sign-on through Entra ID, Okta or Google Workspace
- Reads only the documents each user is already allowed to open
- Every tool call written to an audit log you can export
How we deliver it
One agent, three ways to hold it
Start where your team already works, then take it as far into your systems as the value justifies.
DATA SECURITY & PRIVACY
Your supplier data stay yours.
The agent runs inside your tenancy, reads only what each task needs, and never trains on your supplier data. Every step is logged so your auditors can see exactly what it touched.
Built for regulated work.
+YOUR SUPPLIER DATA NEVER LEAVE YOUR ENVIRONMENT
More agents
More agents we build for South African enterprises
Each one is built on the same foundation: your documents, your rules, and your people signing off.
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